Methods of Payment
Trust Payments
We have selected Trust Payments to manage the processing of payments through our website.
Trust Payments is trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world as a secure payment method.
Trust Payments accept the following payment cards: Google Pay, Apple Pay, Amex, Visa Credit, Visa Debit, Visa Electron, Visa Purchasing, V Pay, Mastercard, Mastercard Debit and Maestro.
Money Back Guarantee
You may, however, cancel a payment made on this website before items are manufactured by sending an email quoting your order number or by quoting the date of payment and the name of the person who made the payment. All goods within the order must have been returned to Cladco Profiles Ltd in perfect condition before the refund will be processed. Goods returned must be signed for by a member of Cladco staff.
All refunds will be credited to the payment card used to make the order, we are unable to refund back to a different payment method. Refunds take up to 10 working days to be processed; the time it takes to appear in your account depends on your banks processing time.’
Please note, this is not applicable for custom made items
To return a non-custom item that has been delivered, you must notify the company of your wish to return goods within 14 days, and goods must be returned within 28 days, from receipt of the goods. Please notify us in writing to [email protected] along with a copy of your proof of purchase.
All roofing sheet orders are made to order and as such a custom item. Once the sheets have been made, we are unable to accept a return on them unless faulty.
You may, however, cancel a payment made on this website before items are manufactured by sending an email quoting your order number or by quoting the date of payment and the name of the person who made the payment.
An unwanted product that is not custom (for example accessories) can be returned for a refund within 14 days of delivery as long as it’s still in its original brand-new condition. Please note, all non-faulty items are subject to a 15% restocking fee, and products cannot be returned if they have been installed, laid or screwed with fixings.
You must notify the company of your wish to return goods within 14 days, and goods must be returned within 28 days, from receipt of the goods. This must be done in writing- please email [email protected] with proof of purchase, and your order number’
Returns are made at customers cost and must be sent via a signed for, tracked secure service. Goods will only be refunded once received and signed for by Cladco. Cladco are not responsible for any items damaged or lost in transit when returning to us.
Please note - All non-faulty, non-custom goods returned to the company may be subject to a 15% re-stocking charge..
For further information on our returns process please see our Terms and Conditions.
